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FAQs

How much time does return policy last?

Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange. 

Payment methods

In COCOWHOA you can pay with PayPal or with a credit/debit card.

Prices

The prices of each product are identified in euros, but you can select the currency from your country.

Transportation expenses

The delivery costs are specified in the invoice, COCOWHOA works with the best courier companies to offer a good service .

Orders

The data communicated by the client is registered in the COCOWHOA website and constitute the proof of the commercial transaction. After the validation of the order by the customer, COCOWHOA will send an email to notify the purchase.

Delivery times

The COCOWHOA team works hard every day to get the highest quality products to your door as quickly as possible. Our average shipping time can vary from seven to twelve business days due to the high volume of orders our company receives. However, due to the extreme situation we are experiencing, several of our suppliers have reduced their staff and although the distribution services are doing their best, orders can be delayed to three - four weeks for delivery. We are so sorry about this possible delay but it is due to this very unusual situation. Please, allow one to three business days for order processing.

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